Design Thinking

Design Thinking for SuccessFactors Implementation

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Design Thinking as a concept can be used for practically any problem-solving situation. Traditionally, it has been used extensively in ERP based projects for user experience. The question that we’re constantly asked is if there is an applicability of “Design Thinking” principle and practices in areas where a client has decided to implement a cloud solution specifically in the HR space. Our view is that yes, certainly “Design Thinking” has a role to play in the HR Cloud world in which the convergence of People and “human-centred” experiences occur.

SuccessFactors have plenty of world-class innovations from the Talent Management area, and HR becomes a serious facilitator for this process by understanding “Design Thinking” concepts HR can understand, innovate and execute the heart of Talent Management which is competencies, goals, leadership, succession, performance and team building. HR thus plays a significant role in providing the environment that allows employees to work in a “Design Thinking” mode.

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Much before you plan to implement SuccessFactors Talent Management suite you should try to use “Design Thinking” to address the following:

  •  How to retain talent?
  •  How to use social tools for people learning?
  •  How to use effective onboarding to make newer employees more productive quickly after hiring?
  •  How to create employee bonding and brand creation through social learning and communication channel?
  •  How to make performance appraisal a feedback mechanism rather than a punitive process?

User Experience vs. Workplace Experience

HR designs the “Workplace experience” where most of the employees spend a better part of the day, hence is vitally important for every one of them. Designing a conducive and inviting workplace experience that is sustainably responding to a number of people’s main needs (motivation, inspiration, challenge, learning, performance, etc…) is a difficult task and can use some structured “Design Thinking” methods.

Design Thinking to help “workplace experience” not “user experience.” For a long time building the “User experience” for the workers was among the primary drivers to your HR organizations but with the arrival of cloud-based solution like SuccessFactors that has invested a lot of research and effort to make the user experience for the employees as close to the consumer grade as possible.

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